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Paula: the AI assistant that answers your WhatsApp in seconds

CRMOctober 28, 2026 · 3 min read · By deOne Marketing

A customer sees your ad at 10 p.m. and writes: do you have it in size M? If the answer arrives the next day, the sale has gone cold. That is the gap Paula closes, our artificial intelligence assistant: the first reply goes out in seconds, at any hour, every day.

Not a menu bot

We have all suffered the "press 1 for sales" experience. Paula does not work like that. She is trained on each brand's catalog, prices, shipping and tone of voice. She talks like someone who knows the business: recommends the right product, builds the order and sends the payment link without leaving the chat.

She knows what to hand to your team

Not every conversation is worth the same. Paula separates window shoppers from people ready to buy, tags every chat and, when a human close is needed, escalates the conversation to your team with full context. Your people stop handling volume and focus on closing.

When she does not know something, she does not make it up: she hands it to a person. That rule is sacred.

Everything lands in your panel

The full inbox lives inside the panel: every conversation with its status (handled, qualified, passed to the team) and the number that matters, how many ended in a sale. With our clients' permission we say it plainly: Paula replies in under a minute at any hour, and you can feel it in the register.

Is it for your business?

If you sell through WhatsApp, by catalog or by quote, almost certainly yes. Tell us what you sell and we will show you a real conversation of our assistants at work.

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